Returns & Exchanges

At Mooca, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all eligible decor and furnishings. If your purchase isn't the perfect fit for your space, we are here to help you find a solution or provide a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original Mooca packaging, ensuring all hardware and protective materials are included to prevent damage during transit.

3

Attach Your Label

Download and print your prepaid shipping label from the portal and securely affix it to the outside of your box.

4

Receive Your Refund

Once our warehouse inspects your returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing